The JAFT Journal

Shark Tank: Technically, support is a growing business too

"One of the terms of the contract stated that the first-response maintenance technician had to arrive on-site in under two hours. I was somewhat concerned that the company's nearest maintenance center was at least three hours away, but I assumed they were poised to live up to the contract terms.

"Three weeks later, fish gets an urgent call from the computer room supervisor. When he arrives, there's a huge man sitting on a stool wearing bib overalls, a grease-covered cap and tall rubber boots. And between the stool and the door, the previously pristine facility is littered with twigs, manure and mud." <more>

Funny! I read Shark Tank once a week.